Please note: Some products may only have one option for delivery, during checkout you will be able to see the available option(s) for your order.

Tracked 48 (1-2 day despatch time)

  • Tracking information provided
  • 48 hour delivery after despatch (Monday – Friday)

Tracked 24 (1-2 day despatch time)

  • Tracking information provided
  • 24 hour delivery after despatch (Monday – Friday)

Please note, these despatch times are approximate and can be slightly increased during peak times.

Important Information 

During checkout you are prompted to choose a delivery option, the cost of this will be displayed. Once your order is placed you will receive a confirmation email.

We always ask that you ensure your contact number is accurate as we may need to call to confirm a delivery time/date.

Your order can arrive at any time between 8am and 10pm, unfortunately we are unable to specify a specific time of delivery. if your order is shipped via courier, you will be able to contact the courier to arrange re-delivery in most cases. You should also be able to track the status of your order online via the carrier’s website.

*NOTE: Some products may be delayed in shipping due to stock shortages. Should this be the case with any products on your order we will notify you as soon as possible.

Samples

These tend to be picked, packed and posted within 48 hours.

Guarantee

If you are not completely satisfied with your product(s), you have 28 days to return your order to us (See returns section below) for a full NO QUIBBLE refund.

Customer Services

All correspondence should be directed to:
MB, Unit 1 – MB Court, South Bank Road, Middlesbrough TS3 8AN

Our email address is: sales@lockmaster.co.uk

PLEASE NOTE: all information on this page is subject to change without prior notice.

Returns Policy

Our office must be notified of all products that are to be returned, you will then be advised of how to proceed; this could be by using a courier service or via collection by MB. All goods must be returned within 28 days of the date of the sale, unopened and in original packaging and in suitable condition for re sale for any refunds to be applied.

Goods that are opened or fitted cannot be returned or exchanged. MB reserves the right to charge a re-stocking fee of 25%, and none stock or special order items are none returnable and none refundable.

In the case of refunds, MB will refund the customer the cost of the goods only; carriage will not be refunded unless an error has occurred at MB which has resulted in the incorrect goods being despatched.

Key Cutting

When any keys are cut, these are a bespoke service and cannot be refunded or returned. Once a key is cut, this key is now rendered useless to ourselves and any other potential customers. Any wrong information given on your initial order will result in the key not working. Please ensure that when any keys are ordered these codes are double checked.

All return postage costs are to be covered by the customer.

Whatever your reason for returning a product, we ask that you please observe a duty of care towards the goods; please ensure that the product is clearly labelled with your name and address marked.

You have the right to change your mind and return your product to us, unused & unopened or unpackaged within 28 days of receiving your order.

Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

If you receive a damaged, faulty or incorrect item, please contact us within 24 hours to let us know (for damaged items we will need images) and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

MB cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.

Damaged Goods Claims

Damaged goods must be reported to us within 24 hours of delivery; if possible, please take a picture of the damages to help us with verification. Once verified, we will endeavour to replace the items free of charge within 48 hours, depending on stock availability.

Please inspect all goods on arrival, as we cannot accept returns post fitting, and MB will not be held liable for any fitting or refitting labour costs.